
Migrolino IMS
Internal ops platform for a 300+ location Swiss franchise network
A 300+ location Swiss franchise network was managing store operations through email and disconnected tools. Support tickets, events, documents, and surveys were spread across systems with no single source of truth and no visibility into what was resolved or pending.
Built a multi-role internal ops platform from scratch. It includes structured issue ticketing with categories, urgency levels, file attachments, and full lifecycle tracking, along with modules for event registration, document sharing, and user administration. The platform supports German, French, Italian, and English across regions.
Replaced fragmented email workflows with a centralized system used across the full Migrolino franchise network. Every ticket is tracked, every status is visible, and teams no longer need to chase email threads.

